- “Personal information” is information we hold which is identifiable as being about you. It includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
Collection of personal information
- We will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
- You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
- We may collect personal information either directly from you, or from third parties. We may collect this information when you:
(a) register on our website;
(b) communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites; or
(c) interact with our sites, services, content and advertising
What personal information do we collect?
- We may collect the following types of personal information:
(b) mailing or street address;
(c) email address;
(d) telephone number and other contact details;
(e) age or date of birth;
(f) credit card information;
(g) your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
(h) details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
(i) any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
(j) information you provide to us through customer surveys; or
(k) any other personal information that may be required in order to facilitate your dealings with us.
Why do we collect, use and disclose personal information?
- We may collect, hold, use and disclose your personal information for the following purposes:
(a) to enable you to access and use our website, services, and purchase our products
(b) to operate, protect, improve and optimise our website, and services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
(c) to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
(d) to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
(e) to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
(f) to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
(g) to consider your employment application.
- We may also disclose your personal information to a third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
Do we use your personal information for direct marketing?
- We and/or our carefully selected business partners may send you direct marketing communications and information about our services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth). You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).
To whom do we disclose your personal information?
(a) our employees and related bodies corporate;
(b) third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
(c) professional advisers, dealers and agents;
(d) payment systems operators (eg merchants receiving card payments);
(e) our existing or potential agents, business partners or partners;
(f) our sponsors or promoters of any competition that we conduct via our services;
(g) anyone to whom our assets or businesses (or any part of them) are transferred; and/or
(h) specific third parties authorised by you to receive information held by us.
Using our website and cookies
- We may collect personal information about you when you use and access our website.
- While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
- We may also use ‘cookies’; or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you doso.
Accessing or correcting your personal information
- You can access the personal information we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). by contacting us using the following email email@example.com. A small administrative fee may be payable for the provision of information. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. In particular, we reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). We may also need to verify your identity when you request your personal information.
- If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Making a complaint
- If you think we have breached the Privacy Act 1988 (Cth) or you wish to make a complaint about the way we have handled your personal information, you can contact us at firstname.lastname@example.org. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.